Shipping Policy
Autry offers Free Worldwide Shipping on all eligible online orders. This policy explains how orders are processed, when delivery is expected, how tracking works, and what to do if you need help with a shipment.
Please review your shipping details carefully before placing an order to help ensure your package can be processed and delivered smoothly.
1–3 days
Orders are typically processed within 1–3 days after the order is placed.
2–5 days
Estimated delivery time is 2–5 days after the order has been processed and shipped.
1–3 days
Tracking information may update within 1–3 days after shipment.
Where we ship
Autry provides Free Worldwide Shipping to available shipping destinations. During checkout, please enter your full delivery address to confirm whether your location can receive an order.
Some destinations may require additional address details, regional delivery information, or local delivery access. If your address cannot be validated, our support team may contact you for clarification.
Free Worldwide Shipping
Shipping is free worldwide. No additional shipping rate is charged at checkout for standard order delivery under this policy.
Customs duties, import taxes, brokerage fees, or other government charges are included in our Free Worldwide Shipping service. If such fees occur, they will be covered by us.
When your order is prepared
Order processing time is 1–3 days. Processing includes order review, payment confirmation, item preparation, and shipment handoff.
- Orders placed during weekends or holidays may begin processing on the next business day.
- Processing times may vary during high-volume periods or promotional events.
- If additional order verification is needed, processing may take longer while we review the details.
Estimated delivery window
Estimated delivery time is 2–5 days after the order has shipped. Delivery timing may vary by destination, local delivery conditions, customs processing, weather, or carrier delays.
Delivery estimates are provided for general guidance and are not a guaranteed arrival date.
Tracking your package
Once your order has shipped, tracking information will be provided when available. Tracking may take 1–3 days after shipment to show updates in the carrier system.
- If tracking does not update immediately, please allow 1–3 days for the shipment scan to appear.
- Tracking updates may pause while the package is in transit between facilities or countries.
- Carrier details, when available, will appear with your tracking information.
Wrong or incomplete address
Please enter your shipping address carefully before completing your order. Autry is not able to guarantee changes after an order has entered processing or shipment.
If you notice an incorrect or incomplete address, contact us as soon as possible at [email protected] with your order number and the correct shipping details.
If a package is delayed, returned, or undeliverable because of an incorrect or incomplete address, our team will review the situation and provide the next available steps.
Customs duties and import charges
Autry Free Worldwide Shipping includes customs duties, import taxes, brokerage fees, and other government charges when applicable. If such fees occur, they will be covered by us.
You should not be asked to pay additional customs duties, import taxes, brokerage fees, or government charges separately for an order covered by this Free Worldwide Shipping service. If you receive a request for such payment, please contact our support team before paying it.
Lost, delayed, or damaged packages
Delayed packages
If your package is delayed beyond the estimated delivery window, please check the tracking information first. If tracking has not updated for several days, contact us for assistance.
Lost packages
If tracking shows delivery but you cannot locate your package, check your delivery area, household members, building staff, neighbors, or local pickup point before contacting support.
Damaged packages
If your package arrives damaged, contact us with your order number, a description of the issue, and clear photos of the packaging and item condition.
Support review
Our team will review lost, delayed, or damaged package concerns and provide the next available steps based on the order and shipment details.
For shipping questions, tracking help, address updates, customs charge concerns, or package issues, contact Autry customer support at [email protected]. Please include your order number, the email used at checkout, and a clear description of your request.
