Information Autry may collect

Autry may collect personal information that you provide directly, information generated when you use the website, and information needed to complete store services.

• Contact details, such as name, email address, shipping address, and billing information.
• Order details, such as products purchased, order number, delivery information, returns, exchanges, and customer service messages.
• Account information, if you create or use an account on the Autry website.
• Payment-related information needed to process transactions through PayPal, Stripe, or Credit Card payment options.
• Website usage information, such as browser type, device information, pages viewed, referring pages, and interactions with the website.
• Marketing preferences, such as whether you subscribe to Autry email communications.

How Autry uses information

Autry uses customer information to operate the online store, complete purchases, support customers, and improve the website experience.

• To process, confirm, fulfill, and deliver orders.
• To provide customer support for orders, shipping, returns, exchanges, products, and accounts.
• To send order confirmations, shipping updates, return instructions, and service-related messages.
• To review payment, fraud prevention, security, and store operation needs.
• To improve website functionality, navigation, product presentation, and customer experience.
• To send marketing emails when you have subscribed or otherwise agreed to receive them.
• To comply with applicable obligations, enforce store policies, and protect Autry, customers, and the website.

Order and customer service information

When you place an order with Autry, we use the information you provide to process payment, prepare shipment, communicate about your order, handle returns or exchanges, and respond to customer service requests.

If you contact Autry customer service, we may use the information you provide to understand your request, verify order details, review product or delivery concerns, and respond to your message.

Payments and checkout

Autry may offer payment through PayPal, Stripe, and Credit Card options. Payment information is used to authorize, process, confirm, or refund transactions related to your order.

Autry does not ask customers to send full payment card details by email. Please do not include full credit card numbers, security codes, or other sensitive payment details in customer service messages.

Cookies and analytics

Autry uses cookies and analytics tracking to support website functionality, understand how visitors use the site, improve performance, and help provide a smoother shopping experience.

• Essential cookies may help the website remember cart activity, checkout steps, and basic site preferences.
• Analytics tracking may help Autry understand page visits, traffic patterns, browsing behavior, and site performance.
• Preference cookies may help remember settings or improve browsing convenience.
• Marketing or advertising-related cookies may be used where applicable to support relevant communications and measurement.

You may be able to manage or block cookies through your browser settings. Some website features may not work properly if cookies are disabled.

Email marketing

Autry may send marketing emails if you subscribe, opt in, or otherwise agree to receive promotional communications from us. These emails may include product updates, store news, promotions, or other Autry messages.

You can unsubscribe from marketing emails by using the unsubscribe link included in the email or by contacting us at [email protected].

Even if you unsubscribe from marketing emails, Autry may still send non-marketing messages related to orders, payments, shipping, returns, exchanges, customer service, or policy updates.

Service providers and partners

Autry may share information with service providers that help operate the website, process payments, fulfill orders, deliver packages, provide customer support, analyze website activity, prevent fraud, or send communications.

Service providers are expected to use customer information only as needed to provide services for Autry or as otherwise permitted by applicable requirements.

How information is protected

Autry uses reasonable administrative, technical, and organizational measures designed to protect customer information from unauthorized access, misuse, loss, alteration, or disclosure.

No website, transmission method, or storage system can be guaranteed to be completely secure. Customers should use strong account credentials and avoid sharing sensitive payment information through email or unsecured channels.

How long information is kept

Autry keeps personal information only as long as reasonably needed for the purposes described in this Privacy Policy, including order processing, customer support, account management, fraud prevention, legal compliance, dispute resolution, and business recordkeeping.

Retention periods may vary depending on the type of information, the reason it was collected, and applicable operational needs.

Your privacy choices and rights

Depending on where you live, you may have rights related to your personal information. These rights may include the ability to request access, correction, deletion, restriction, portability, or information about how your data is used.

• You may request access to certain personal information associated with your account or orders.
• You may ask Autry to correct inaccurate information.
• You may request deletion of certain information, subject to order, security, fraud prevention, legal, or recordkeeping needs.
• You may unsubscribe from marketing emails at any time.
• You may manage cookies through your browser settings where available.

To submit a privacy request, contact Autry at [email protected]. We may need to verify your identity before completing certain requests.

Children’s privacy

The Autry website is intended for general ecommerce use and is not directed to children. Autry does not knowingly collect personal information from children.

If you believe a child has provided personal information to Autry, please contact us so we can review the request and take appropriate steps.

International visitors and customers

Autry may process information in connection with online store operations, customer support, payment processing, shipping, returns, and website functionality. If you access the website from outside the location where store systems or service providers operate, your information may be handled in another location as part of providing the requested services.

By using the Autry website or placing an order, you understand that your information may be processed as described in this Privacy Policy.

Updates to this Privacy Policy

Autry may update this Privacy Policy from time to time to reflect changes in website operations, store services, privacy practices, or applicable requirements.

When updates are made, the “Last updated” date near the top of this page will be revised. Continued use of the website after updates are posted means you acknowledge the updated Privacy Policy.