Return Policy
Autry offers 30 Days Free Returns on eligible items. This policy explains the return window, item condition requirements, refund timing, exchanges, and how to contact customer service before sending a return.
Please contact our customer service team before sending any item back. Returns sent without contacting customer service first may not be accepted.
30 days
Eligible items may be returned within 30 days under our 30 Days Free Returns service.
Free returns
Return shipping is free for eligible returns when you follow the return instructions provided by customer service.
3–15 days
Refunds are processed within 3–15 days after the returned item is received and inspected.
Return eligibility
To qualify for a return, your item must meet the return conditions listed below and must be returned according to the instructions provided by Autry customer service.
- The return request must be made within 30 days.
- The item must be unused, unworn, unwashed, and in its original condition.
- The item must include original packaging, tags, accessories, and any included product materials when applicable.
- The item must not show signs of wear, damage, stains, odors, alterations, or misuse.
- The item must be returned only after customer service provides the correct return instructions and return details.
Condition requirements
Returned items are inspected after they are received. Items that do not meet the return condition requirements may be refused, returned to the customer, or excluded from refund eligibility.
Please try footwear on a clean, dry, indoor surface and keep all original packaging until you are sure you want to keep the item.
How to start a return
Customers must contact customer service first to receive return instructions and return details. Do not send your return to any address before receiving instructions from our support team.
- Email [email protected] within the 30-day return window.
- Include your order number and the email address used at checkout.
- List the item you want to return and the reason for the return.
- Wait for customer service to provide the correct return instructions and return details.
- Pack the item securely and follow the instructions provided by our team.
Please contact our customer service team at [email protected] to receive the correct return instructions and return details. Returns sent without contacting customer service first may not be accepted.
Items that may not be accepted
Some items may be excluded from return eligibility depending on condition, product type, or order details.
- Items returned after the 30-day return window.
- Items that have been worn, washed, used, altered, damaged, or show signs of wear.
- Items missing original tags, packaging, accessories, or included materials.
- Items returned without first contacting customer service for instructions.
- Items marked final sale or non-returnable, unless the item arrives damaged or the wrong item was sent.
Return shipping cost
Autry offers 30 Days Free Returns for eligible returns. Return shipping is free when your return is approved and completed according to the return instructions provided by customer service.
Returns sent without approval, sent to the wrong location, or sent using a method not provided by customer service may not be accepted.
Refund process
After your returned item is received and inspected, the refund process will begin if the return is approved. Refund processing time is 3–15 days after the returned item is received and inspected.
Refunds are generally issued to the original payment method used for the order. The time it takes for the refund to appear may also depend on your payment provider or financial institution.
Original order details, item condition, and return eligibility may affect the final refund outcome.
Exchange requests
If you need a different size, color, or style, contact customer service at [email protected] before sending anything back.
Exchange availability depends on product stock and return eligibility. If an exchange is not available, customer service may provide return instructions so the eligible item can be reviewed for refund processing.
Damaged, defective, or wrong items
Damaged items
If your item arrives damaged, contact customer service as soon as possible with your order number, a description of the issue, and clear photos of the item and packaging.
Wrong items
If you receive the wrong item, size, color, or style, email customer service before starting a return so our team can review the order details.
Inspection review
Returned items are reviewed after arrival. Customer service will provide the next available steps based on the item condition and order information.
Final sale items
Items marked final sale are not eligible for return or exchange unless the item arrives damaged or the wrong item was sent.
For return questions, exchange requests, refund updates, damaged item reports, or return instructions, contact Autry customer service at [email protected]. Please include your order number, the email used at checkout, and a clear description of your request.
